Quality Management

This page features two presentations.

The presentation on Quality Management in Projects focusses on establishing the four pillars of project quality management as described in Kloppenborg and Petrick’s Managing Project Quality. It also provides a brief overview of history of the quality movement and the leaders who drove it. The presentation is specific to architectural practice.

Four Pillars of Project Quality Management handout

 

Statistical Measures and Control Charts features a step-by-step worked example of how standard deviation and normal standard deviation are used to illustrate the consistency, or lack therefor, in the quality of outcomes.  

Statistical Measures and Control Charts: Standard Deviation and Normal Standard Deviation